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Why More Businesses Are Moving to Hosted VoIP Solutions

Cloud-based VoIP solutions are increasingly getting used by businesses of all sizes for his or her flexibility and pricing. Choosing a hosted VoIP solution is sensible in some ways over traditional landlines for businesses to use cloud technology. Cloud-based phone systems are increasingly popular among business owners with 5-10 users, although larger corporate clients (100+ users) are moving to cloud-based VoIP solutions also.

The reasons are first and foremost cost and improved efficiency compared to a typical phone system . one of The explanations for its increased popularity is additionally due to the rise in broadband speeds in cities. Business owners now have access to faster and cheaper internet speeds with higher bandwidths, or sometimes if it’s a replacement office they will already be pretty much equipped for hosted VoIP.

Hosted VoIP Overview

VoIP (voice over IP) telephony, uses packet-switched telephony over the web to route calls to devices as against circuit-switched systems utilized in traditional telephony. Although the technology isn't particularly new, it's now ubiquitous, reliable, and affordable enough to form it a significant contender for business phone systems.

Gone are the times whereby you'd experience dropped or unintelligible calls, with many businesses now having fast internet access, and enhancements to VoIP systems, it is sensible that a lot of business owners are choosing phone systems like these.

Low-Cost Total Cost of Ownership (TCO) & Fast Deployment

With a cloud-hosted solution, the value savings are often immediately apparent: there are not any copper wires to be installed within the business owners building, no expensive hardware like a PBX is required because the hosting provider runs the hardware remotely at a knowledge center, the telephone system can easily be upgraded by way of latest software updates, and features like call routing, Caller ID, Voicemail To Email, etc often accompany Hosted VoIP solutions, redundancy options also are available just in case you lose internet access. Cost reduction is further enhanced by not having to use staff to take care of an on-premise system. Managing servers and PBX systems are often prohibitively expensive.

Further cost reduction is feasible because the service is billed at a coffee monthly rate. it's important to see what exact features accompany the VoIP solution you're looking to deploy. Some service providers deliver their phone systems with additional features like IVR, remote call logging, contact saving, messaging systems, and lots of more features. Deployment is as fast as fixing IP-based handsets, and it can scale as business needs to expand. If bandwidth issues occur a replacement line is often installed to deal with more phone users.


Interestingly data provided by PMC telecom shows

Over 90% of all Hosted VoIP customers are from major UK Cities.
Over 50% of those are from Manchester or London.
Other reasons businesses are making the move to Hosted VoIP

The features that come as standard with Hosted VoIP are getting an “out of the box” solution. for instance, if you've got to think about your business needs and costings such as:

Call Recording
Call Forwarding/Diverting on a user level
Call Queuing
On Hold Music
These all come as standard. Even with the on-hold music – there's an outsized sort of stock audio to use at no extra charge. additionally call recording is super easy, as all calls are recorded into your cloud. and these are accessible via the web portal which you'll use to manage your Hosted VoIP system. Simply, it just saves time and is cost-efficient.

A big advantage with businesses with multiple locations – calls are entirely free office to office. this is often the case albeit your other office is on the opposite side of the planet . Some businesses use only one VoIP phone or a Skype to try to do this, but now you'll integrate this, it makes tons more sense.

Reduced Environmental Footprint

Environmentally conscious business owners also can reduce their carbon footprint by moving to a VoIP solution. Billing is usually managed via your online portal, so no paper bills. If you've got staff who work from home, they will even be connected to the web through cost-effective business broadband solutions, which also comes with a separate phone line; any charges encountered will appear on the most bill. Because server costs are encountered by PMC you furthermore may are reducing your total power consumption – all data is stored remotely, thus reducing your net carbon footprint.

PMC Telecom

PMC Telecom may be a British based cloud-hosted VoIP provider located in Manchester that gives old style font systems, also because of the new Hosted VoIP.

“Our Business is predicated on Telecoms, if we don’t move with the days, we won’t survive. we've recently started offering Hosted VoIP, and that we are surprised at the reaction. Many businesses are now taking the plunge with hosted VoIP, but most haven't any idea what it's.

If a customer wants a really expensive telephone system, we allow them to realize hosted VoIP and must either take it or don't trust making calls via an online line. But who can blame them, you are trying and use hosted VoIP on a shared line, or check out earlier adopters of Hosted VoIP, and it been a disaster. If your infrastructure isn’t there, it isn’t getting to work.

Interestingly our customer base is expanding sooner in Manchester and in London. this might be right down to population density however there's strong evidence to suggest that two of our major cities are getting early adopters of this technology. Very likely thanks to the very fact it makes our job tons easier when a corporation already has the infrastructure in situ.

A problem with hosted VoIP however is that tons of offices are on industrial parks. These are the last place for BT Openreach to put in super fast broadband – and if your internet isn’t ok, hosted VoIP simple isn’t an option, unless you put in a further line. this is often however still really cost-effective, and there's evidence to suggest this might start to be the “go-to” solution for phone systems”

Cloud Cover: It Takes Two to Tango

Why IT departments must get in step with cyber-insurance providers
The recent TalkTalk hack may be a CEO’s nightmare come true, involving everything from involves the CEO to resign to massive drops within the share price, with significant reputational damage thrown certain good measure. The reverberations of that attack are not any doubt now being felt around the country as other CEOs desperately seek reassurances from their staff regarding the robustness of their company’s cyber defenses. What it'll also – little question – stimulate are going to be telephone calls to those insurance companies that provide cyber-insurance policies as some CEOs will judge that now would be an honest time to start out sharing some risk.

Their IT departments will play a task therein process. But consistent with research* that my company (Wallix) recently administered, the probabilities are that that role is going to be a lesser one instead of a greater one which these IT departments are missing out on a chance to significantly raise their profile internally.

Paying an insurance firm to share some business risk makes good commercial sense. It’s what the Lloyds insurance market has finished centuries and it’s what they're now doing in offering cyber-insurance policies. In fact, so swiftly has the market grown that global gross written premiums quadrupled in only two years, from $850 million in 2012 to $2.5 billion in 2014.

the CEO can sleep more easily in the dark 

At first, glance, once that cyber-insurance premium has been paid and therefore the policy put in situ, the CEO can sleep more easily in the dark, knowing that his or her company is roofed. the truth, of course, might be very different and that they could still awaken to seek out that the insurance firm won’t be paying out. Here’s why.

The ideal sort of cyber risk management may be a careful balance between appropriate internal IT security measures and therefore the transfer of risk to the insurance firm. But those security measures must be enforced, be enforceable, and be working. We found two specific areas where this might not be the case, with the in-house IT departments potentially putting their own companies in jeopardy.

The first area concerned making security updates. Nearly half the respondents who took part during a survey that we administered as a part of our research, thought it might be either quite difficult (43%) or very difficult (10%) to ’identify whether…security software fails to form critical updates’. within the event of a cyber-attack triggering a claim on the policy, this is often one among the primary areas that the insurance firm will check out, and, in those circumstances, it seems that our unlucky 43% would have some explaining to try to to.

The second area concerned the IT departments’ – some might say – laissez-faire attitude toward staff access.

50% of the sample felt that it might be either ‘difficult’ or ‘very difficult’ to spot whether any ex-employees still had access via accounts to resources on their network. an equivalent percentage (50%) thought an equivalent about ex-third party providers accessing their network and a good bigger proportion (55%) thought an equivalent about ex-contractors accessing their networks.

Former staff represent the best threat to cybersecurity

Of these three groups, former staff represents the best threat. Research shows that 88% of cyber-attacks administered by insiders came from permanent staff; 7% from contractors and only 5% for agency contractors. So not knowing which of your former employees still had access to your network seemed a mighty big security lapse to us, and one that the cyber insurance firm would want to bring back the eye of senior management too when turning down the claim.

And let’s be clear. Although the overwhelming majority of press coverage about cyber-attacks implies that they're being administered by outsiders, the truth is that the bulk of attacks are literally being administered by insiders (55%).

So what can the IT department do about this state of affairs? Our recommendations are as follows:

If your company is considering removing a cyber-insurance policy, become involved within the deciding process.virtualization technology (This seems obvious, but nearly a fifth (14%) of our respondents didn’t know that their company was considering buying one!)
Make sure that you simply have a transparent understanding about the restrictions of your existing technology and the way which will affect your cover
Make sure that your regular and automatic security activities (updates, patches, signatures, etc) are working.
Maximize your own visibility. If you suffer a breach, the insurance firm will want to attribute the source, and therefore the more data you've got the better your job is going to be 
Know your access control weaknesses. Most cyber insurance policies assume you've got complete control which you've got visibility of each user who has access to your infrastructure
According to some research administered by the Ponemon Institute on behalf of Raytheon earlier this year, their respondents felt that cybersecurity will become a source of competitive advantage for firms within three years. In other words, those companies operating with the very best levels of IT security in situ will gain market share at the expense of others with poorer defenses.

The role of the in-house IT department during this ‘cybersecurity arms race’ (as Dido Harding, the embattled CEO of TalkTalk called it) will become increasingly significant and can offer significant career opportunities, but as long as those working in or managing those departments project themselves forward more forcefully.

*You can read more about our research by reading our report (‘We might not Have It Covered’).

A Cloud journey to require you sky-high

3Reaching the end-point of a Cloud journey could seem sort of a distant prospect for several. Indeed, Redcentric’s ‘Journey to the Cloud’ research found that 41% of organizations have just begun the method of rolling out Cloud services, only a 3rd have reached the halfway point and just 3% have completed their cloud implementations. It’s likely then that some organizations are establishing Cloud services tentatively, suggesting that they still require guidance, support, and encouragement to offer them confidence that they're working consistently with best practice.

If the journey to the cloud is stalling, the matter may roll in the hay the industry that the organization operates in. but half (44%) of organizations claim that they add a pro-Cloud industry, calling for an attitude change in certain sectors to form them more embracing of Cloud. Around one in five IT managers publicly sector organizations, for instance, told us that they add a ‘quite anti-Cloud’ sector, so it's going to be hard for them to convert acceptance when implementing the Cloud. Don’t see it as beyond you, however, to convince board-level executives that Cloud is that the way forward. As an IT manager, it's right down to you to point out how the Cloud can innovate the organization and support business objectives.

only 4% of organizations were found to be using the cloud to require risks

While the Cloud may be a worthwhile tool to support innovation, only 4% of organizations were found to be using it to require risks. It’s quite rare for organizations to simply accept the ‘ups and downs’ that the Cloud offers, or to be open-minded about what direction they're going to take. Instead, the foremost common approach to adopting the Cloud is to be evolutionary, as half of the organizations showed signs of taking a gentle approach where Cloud may be a natural progression for the organization. But this isn’t using the Cloud to its full advantage. Every organization faces the necessity to innovate. Often this is often to reply to a changing market place, maintain a competitive edge, or simply to extend efficiency. The Cloud can change your whole business model, for instance, by enabling services being put online. Alternatively, the Cloud can allow you to proportion IT when seasonal demands occur, supplying you with the flexibility of knowledge storage. The Cloud can assist you to reach goals like this, but you’ll struggle to try to so if you don’t trial and test different services, and instead, just use the Cloud as a replacement of technology.

Implementing and maintaining the Cloud has its risks, so it’s common for organizations to show to a key stakeholder when concerns arise. a transparent majority (79%) of organizations say that the in-house IT team is seen because the most precious ‘partner’ when adopting the Cloud. this suggests that organizations are likely to seem internal, as against the service provider, when trying to find Cloud guidance. This involves the in-house IT team to receive substantial training before beginning a Cloud roll bent make sure that they will advise and consult the remainder of the organization adequately.

But even when you’ve won over Cloud acceptance internally, established how it'll support your organization, and ready for the transition, it’s important to determine your ultimate Cloud destination. While it pays to experiment along the way, you want to make sure that you've got a technique in situ to urge the complete effects. The journey you're taking can shape the destination you reach, so make sure that you require a route that meets your needs. Without a technique rolling out the Cloud are often an extended and onerous process, but under careful planning, you'll be confident that the method is as quick, effective, and safe as possible.

Can ERP within the Cloud help CIOs meet their business objectives?

On-premise Enterprise Resource Planning (ERP) software has earned itself a reputation for being expensive, time-consuming, and inflexible. Until recently, however, many CIOs would have felt that moving a business-critical solution like an ERP system to the Cloud was too risky, due to concerns that the Cloud couldn’t deliver the reliability, speed, and security needed for such an important system.

But as trust within the Cloud increases and disruptive competitors emerge in almost every industry, CIOs are exploring if ERP within the Cloud can assist in giving them the business agility and adaptability they have to remain competitive in today’s fast-paced and ever-changing business environment. So what are the potential benefits and challenges for organizations considering ERP within the Cloud?

Improved agility and scalability

For CIOs considering a move to the Cloud, most drivers are improved business agility and scalability. Today’s businesses got to be ready to accommodate and adapt to changes within the business environment, including responding to threats from nimble start-up competitors, by having the ability to proportion and down consistent with the requirements of the business. Improved agility and scalability means ERP within the Cloud is additionally ideal for businesses looking to line up a replacement office or quickly deploy to new markets oversees because the need for extra hardware is removed and therefore the associated implementation effort is significantly reduced.

Enabling enterprise mobility

For organizations concerned with improved enterprise mobility, particularly people who embrace bring-your-own-device policies (BYOD) for smartphones and tablets, ERP within the Cloud may be a great enabler. Cloud solutions leave easier and faster mobile application management and integration, regardless of the OS or whether the device is corporate-owned or BYOD.

Reduce in-house IT support

In addition, ERP within the Cloud reduces the necessity to possess an outsized IT support resource in-house, also because of the costs related to running your own data centers. It provides the resource allocation flexibility that comes with avoiding large upfront investments within the early phases of deployment. It also means businesses will have access to the newest software capabilities and regular updates rather than larger disruptive updates every few years.

Improved collaboration

Improved collaboration is additionally a crucial advantage of Moving ERP to the Cloud because it becomes much easier to collaborate with staff internally, also like partners and clients externally. for instance, a retailer may have to figure closely and connect (integrate) numerous external partners to its supply chain.

Trial ERP during a ‘lab’ environment

Forward-thinking organizations are investing in ‘lab’ environments to trial new tech. The Cloud makes testing different scenarios or processes, customizations, and prototyping possible. All of these may be done quickly and will be an excellent tool for CIOs in helping them to make a decision whether or not moving ERP to the Cloud is true for them. Organizations can see how this is able to work for them by using pre-configured industry template models and testing them on their own business. By testing ERP within the Cloud during a lab-style environment, businesses can gain a far better understanding of the impact this is able to have if they were to roll this out across a line of business or their entire organization to assist them to make the proper decision.

Looking forward to the web of Things

A move to the Cloud should even be considered in terms of what it can enable within the future. for instance, the web of Things (IoT) may be a growing area of focus for several CIOs, and getting a handle on the ever-increasing amount of customer data which has the facility to inform you more about your clients and the way they're using your services are going to be crucial. ERP within the Cloud is an enabler for this because it provides the pliability and scalability to be ready to collect and analyze increasing streams of knowledge in real-time. ERP within the Cloud can assist with collecting, cleansing, and analyzing an organization's data and switch that into the intelligence that organizations got to better serve customers. Using ERP to gather and analyze all of these data will cause better, more proactive relationships with customers and enable the event of the latest business model and repair offerings.

Consider the journey to Cloud

The challenges and complexities of moving an organization's ERP system to the cloud shouldn't be underestimated. Careful consideration of the journey from its existing ERP solution to its future state must tend not just to the technology change but also to the impact on the people and processes within the business. Implementation partners are going to be ready to assist you to plan for these changes, whichever stage you're at on the journey to Cloud. Organizations will still get to undergo the only biggest task related to any ERP implementation; data migration. additionally, integration with existing on-premises technology will still be got to happen which may be time-consuming and challenging. Having said that ERP within the 

Cloud will accelerate development and deployment considerably as compared to on-premise.

Is it right for your business?

While moving to the Cloud could also be the proper step for a few, every organization is exclusive, has different business objectives, and is at different stages in its life cycle. For relatively young and fast-growing companies that don't have already got an existing ERP system, ERP within the Cloud is probably going to be a perfect choice. For others, the choice might not be as clear cut and can depend upon your individual business objectives.

The decision to maneuver an enterprise wide, a business-critical system like ERP to the Cloud should be considered, thought out, explored, and tested out on your own business processes. The potential benefits particularly around agility and scalability make moving ERP to the Cloud a worthwhile consideration for everybody .information technology schools
 Implementation partners should be ready to work with you to check if ERP within the Cloud can help meet your business objectives and assist you on the journey to deciding if Cloud is true for your organization.