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Goodbye’ Point Of Sale: ‘Hello’ Points of Interaction


We’re all well-versed in the way to shop. Head to the shop , browse, pick what you would like , pay, take your item. Whatever you purchase , wherever you purchase , it largely follows this process. In fact, the till is perhaps the sole real point of direct and private interaction between retailer and consumer in many instances.



However, this is often changing. Technology isn’t such a lot blurring the lines between physical and digital such a lot as overlaying one on the opposite . Cloud, Open APIs and large data have combined to bridge that gap between online and in-store to reshape retail. At the guts of this is often the purpose of Sale (POS) which is evolving into something much, far more exciting.

This way to pay. Or that way. Actually, any way.
The till has been an integral a part of shopping; if you would like something you are doing need to buy it in any case . It’s one purpose a part of the shop dedicated to the transaction. because of the cloud though, the age of the POS is evolving and being replaced by Points of Interaction (POI). rather than dedicated tills, an off-the-shelf tablet such as you might use reception can do an equivalent job. All the clever stuff including security are often wiped out the cloud.

For the retailer, this suggests they're ready to turn everyone on the workplace into roaming staff instead of having dedicated members of staff manning the tills. In having the ability to require payment anywhere, staff can ‘queue bust’ and take payment more efficiently and during a more personal way. For the consumer , this provides them more freedom to pay quickly and conveniently.


One-time offer, only for you. No really.
Payment has always been something of an island, separate to the remainder of the experience. With Open APIs, different data streams are often integrated with each other in real time. A cloud-based POS can compile payment, loyalty inventory and marketing to make an altogether richer, more personalised POI.

Having of these functions working together helps create an omni-channel retail experience for the buyer . Payment card data are often wont to tie a shopper’s online profile with the person in-store. This creates a more complete understanding of every consumer, filling within the gaps. This fuller understanding paves the way for hyper-personalised, relevant marketing. Not just via email or post – but in-store while you pay.

Collecting data is one thing but having the ability to bring different sources together into once place turns it into something far greater than the sum of its parts.

Real Omni-channel
Omni-channel generates tons of noise and tons of column inches – for several retailers it’s where they see their market and their business headed. this suggests bringing together all channels and creating a uniform experience. Payment may be a constant across every channel in retail and may unify a brand’s retail experience.

Cloud, data and therefore the Open APIs which bring these together are creating newer, richer and more personalised retail experiences. As a result, the normal POS is evolving into something much more exciting; the purpose of payment will become a part of a wider experience in line with the modern-day shopper’s expectations.

New To VoIP? Evaluate Before You Invest

Voice over IP (VoIP) systems are enjoying strong growth worldwide. consistent with Global News Wire, the VoIP services market should reach $140 billion within the next five years as companies search for ways to reinforce their telephony without being tied to expensive, on-site hardware. for several businesses, the sharp rise in VoIP prompts a drive to adopt before their plain old telephone company (POTS) solution is totally outdated. The problem? Jumping in isn’t always the simplest solution; here are four tips to assist newcomers to VoIP evaluate their options before investing.

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On or Off?
The first decision you would like to form when considering a VoIP system is location: does one like better to host the VoIP servers on site or off-premises? Both are viable options. consistent with Beta News, if you've got no existing communications hardware, it’s often less expensive to settle on hosted options, since setup time is minimal and there’s no new CapEx. Staying on-premises, meanwhile, gives you more granular control over security and access. When it involves choosing a provider, research its strengths and pick one that matches your needs. for instance , some VoIP partners have vetted a number of cloud providers to make sure top-quality service.

Check Your Bandwidth
Early-stage complaints about VoIP included sound “jitter,” lag and dropped calls. Cloud-based technologies have largely eliminated these issues, but you'll still experience problems if your Internet connection doesn’t have enough bandwidth. Here, even the simplest provider won’t be ready to meet expectations since too-small bandwidth pipelines will naturally limit call quality. Before investing in any VoIP solution, confirm you’ve got room to spare on your existing Internet connection — if not, consider adding a second, dedicated line. As noted by It Pro, it’s also important to form sure your router is up to the task of prioritising voice traffic and implementing quality of service (QoS) rules for VoIP data packets.

Consider Costs
The cost of a hosted VoIP system is far like that of a cloud computing service — with none hardware purchasing or upgrades, you’re watching pure OpEx spend. While it’s tempting to chop costs wherever possible to limit the long-term impact, when it involves VoIP, you get what you buy . In other words, the worth of your VoIP solution is defined by its reliability, adaptability and usability; while you'll find bargain-bin providers, the sort of service they provide will always be commensurate with their price.

Features and Futures
Last but not least, consider what you would like immediately and what you'll require down the road . this suggests reining within the impulse to spend big on every available VoIP feature and instead dial it back to incorporate features that meet specific business needs. for instance , if you’re within the middle of a business expansion, it’s ideal to seem for providers that specialize in mobile device support and enhanced video chat to stay staff and stakeholders within the loop. It’s also important to think about the future; does your prospective VoIP provider leave you room to expand — by doubling or tripling your usage if necessary — and does it support the emerging infrastructure for unified communications-as-a-service (UCaaS)? If not, you'll want to stay looking.

New to VoIP? Understand your options, know your limits, find your price point and consider your future before picking a provider.New To VoIP? Evaluate Before You Invest


Voice over IP (VoIP) systems are enjoying strong growth worldwide. consistent with Global News Wire, the VoIP services market should reach $140 billion within the next five years as companies search for ways to reinforce their telephony without being tied to expensive, on-site hardware. for several businesses, the sharp rise in VoIP prompts a drive to adopt before their plain old telephone company (POTS) solution is totally outdated. The problem? Jumping in isn’t always the simplest solution; here are four tips to assist newcomers to VoIP evaluate their options before investing.



On or Off?
The first decision you would like to form when considering a VoIP system is location: does one like better to host the VoIP servers on site or off-premises? Both are viable options. consistent with Beta News, if you've got no existing communications hardware, it’s often less expensive to settle on hosted options, since setup time is minimal and there’s no new CapEx. Staying on-premises, meanwhile, gives you more granular control over security and access. When it involves choosing a provider, research its strengths and pick one that matches your needs. for instance , some VoIP partners have vetted a number of cloud providers to make sure top-quality service.

Check Your Bandwidth
Early-stage complaints about VoIP included sound “jitter,” lag and dropped calls. Cloud-based technologies have largely eliminated these issues, but you'll still experience problems if your Internet connection doesn’t have enough bandwidth. Here, even the simplest provider won’t be ready to meet expectations since too-small bandwidth pipelines will naturally limit call quality. Before investing in any VoIP solution, confirm you’ve got room to spare on your existing Internet connection — if not, consider adding a second, dedicated line. As noted by It Pro, it’s also important to form sure your router is up to the task of prioritising voice traffic and implementing quality of service (QoS) rules for VoIP data packets.


Consider Costs
The cost of a hosted VoIP system is far like that of a cloud computing service — with none hardware purchasing or upgrades, you’re watching pure OpEx spend. While it’s tempting to chop costs wherever possible to limit the long-term impact, when it involves VoIP, you get what you buy . In other words, the worth of your VoIP solution is defined by its reliability, adaptability and usability; while you'll find bargain-bin providers, the sort of service they provide will always be commensurate with their price.

Features and Futures
Last but not least, consider what you would like immediately and what you'll require down the road . this suggests reining within the impulse to spend big on every available VoIP feature and instead dial it back to incorporate features that meet specific business needs. for instance , if you’re within the middle of a business expansion, it’s ideal to seem for providers that specialize in mobile device support and enhanced video chat to stay staff and stakeholders within the loop. It’s also important to think about the future; does your prospective VoIP provider leave you room to expand — by doubling or tripling your usage if necessary — and does it support the emerging infrastructure for unified communications-as-a-service (UCaaS)? If not, you'll want to stay looking.

Protecting a mobile workforce – lessons from France and Turkey

The recent surprise attack in Nice and civil unrest in Turkey demonstrate how important it's that organisations can communicate with travelling employees which will be in peril , but organisations got to strike a balance between employee protection and privacy invasion. How can cloud-based communication tools help organisations protect employees and minimise operational risk?


In 2016 a replacement wave of terror attacks and unrest struck mainland Europe with attacks in France, Belgium and Germany including severe military unrest in Turkey as factions of the country’s soldiers attempted a coup d’├ętat to overthrow the govt of President Recep Erdogan—leaving 312 people dead and quite 1,500 injured.

Business today is global. within the event of an emergency or crisis situation, secure, effective and reliable two-way communication with employees is crucial. Modern workforces are mobile, so businesses of all sizes got to make sure that the bilateral lines of communication between management and employees remain open, regardless of the situation.

Power of multi-modal, cloud-based communication
In an emergency it's vital that organisations are ready to implement effective crisis management plans. an important a part of that process involves the utilization of multi-modal, cloud-based communications platforms to make sure that notifications are sent out quickly and reliably, ensuring staff are conscious of any danger and may respond accordingly.

No single delivery path is ever one hundred pc reliable, one hundred pc of the time. For this reason, emergency notifications must be multi-modal and utilise every available contact path to speak with employees until delivery is acknowledged. the sole thanks to guarantee crisis alerts and communication reach employees is to adopt a cloud based, multi-modal solution which enables users to quickly and reliably send secure messages to all or any members of staff, individual employees and specific target groups even when traditional routes are unavailable.


These mass notifications are sent out through multiple contact paths which include: SMS messaging, emails, VOIP calls, voice-to-text alerts, app notifications and lots of more. In fact, with cloud-based software, there are quite 100 different communication devices and get in touch with paths that companies can use to speak and send secure messages to their workforce.

This is an important area where cloud-based platforms have a plus over other sorts of crisis communication tools; unlike call cascade systems and SMS blasters of the past, emergency notifications aren't only sent out across all available channels and get in touch with paths, but still be sent out until the recipient acknowledges them.

Employees are then ready to use the platform’s two-way polling feature to reply immediately, providing an organisation with clear visibility of an event and crucial data that permits them to effectively deploy resources to make sure the security and protection of its people.

In previous crises, having the cloud-based software installed on employees’ smartphones and other Wi-Fi enabled devices has proved invaluable. During the terrorist attacks in Brussels in March 2016 the GSM network went offline, making standard mobile communication impossible. The citizens of the Bruxelles were unable to send messages to family, friends and work colleagues. The team at Brussels Airport made its public Wi-Fi discoverable and freed from a network key, allowing anyone with a Wi-Fi enabled device to attach , send and receive messages.

For crisis management and business continuity, the pliability that multi-modal functionality provides is important to making sure that a high level of response is received quickly when emergency communications are sent.



Privacy v Protection
What the recent spate of terror attacks has demonstrated is that that crisis communication plans are much more effective when supported by detailed location information. quick access to accurate location data means a business can take a risk-based approach to targeting communications.

For instance, if you had a sales department operating at various locations across a city when a series of attacks happen, how does one know exactly where your people are and which of them could be in danger?

Some companies use GPS tracking dongles but these are expensive and susceptible to be lost or stolen. It could even be argued that they're intrusive as they can't be turned off. Employees want to be safe within the event of an emergency but they'll even have concerns about their privacy.

The answer is to capitalise on information that's already being collected and use it smartly to know more about where an employee could be . Employees already provide information on where they're in various alternative ways . for instance , when employees go online to a corporation Wi-Fi network it's safe to assume they're during a certain building and once they enter that building, access pass information (which is being collected anyway) also provides insight into their location. By combining this data the employer can understand where someone is found without having to get additional location information or cause concern amongst employees that they're being tracked.

This is how that organisations can then receive regular updates and alerts regarding their employees’ last known location. during a crisis situation, the employer features a better idea where people are, allowing Incident Management teams to co-ordinate a simpler response.

Staying Connected
For any organisation, the protection of its workforce within the event of an emergency is of paramount importance; infrastructure are often rebuilt over time whereas people’s lives cannot. Organisations got to have crisis communication plans in situ that employment in real-life, not just on paper.

An essential a part of this process includes utilising a scalable, flexible cloud-based solution to assist businesses communicate with their employees quickly, reliably and securely in any situation and enable it to guard its staff members who find themselves in danger during an emergency.

By learning the teachings of the past, organisations are often better prepared to handle the crisis of the longer term .

Video surveillance data: The IT challenge lurking behind our public safety

Video surveillance plays an important role keep us safe. faraway from the large Brother caricature that's sometimes presented, the UK’s 4 million-plus CCTV cameras help keep our streets safe and our property secure. But managing video content on this scale brings its own challenges.



Video data requires an excellent deal more space for storing than text or image-based content and with the quantity of CCTV footage being recorded daily, storage must be rapidly scalable. What’s more, CCTV video data could also be sensitive for the individual being filmed, but of great interest to the general public at large. Take, for instance , video footage of a mugging.technology credit union The individual victims might need to stay anonymous, but the police and therefore the wider public need the footage so as to prosecute the perpetrator. As a result, CCTV video data must have the very best levels of both security and reliability.

Storage
The fact that CCTV cameras require full motion, high definition video streams, sometimes running 24 hours-a-day, means general purpose IT storage is usually not up to the task in terms of knowledge quality and availability.

In addition, camera systems are operated during a different thanks to many other IT applications, making the task of knowledge storage somewhat different. With other IT tools, an end-user will quickly notify the operator if a service is performing below the expected standard, but CCTV cameras will still capture footage, no matter whether back-end IT infrastructure is maintaining . If it isn’t, you'll find that an important piece of video data isn't at the standard you would like , or not stored in the least .

Pivot3’s hyperconverged vSTAC OS platform manages video data differently. This technology has been optimised to deliver the very best performance levels for CCTV workloads. Currently operating across quite 1 million HD cameras across 53 countries, Pivot3 delivers enterprise-class storage that protects your surveillance platform from data loss and failures.information technology degree vSTAC OS transformstraditional servers into purpose-built, highly fault-tolerant virtual shared storage arrays that support even the foremost demanding, data-intensive video applications.

Security
Of course, with something as serious as CCTV footage, security is paramount. If an external party interfered with surveillance data by, it might be far more difficult for a charged offense to face in court. Pivot3’s Virtual Security Server ensures, businesses can access their video data remotely wherever and whenever they have to, while maintaining the extent of access control that they have .



As well as access control, organisations also require one hundred pc confidence in their stored data. Whereas traditional SANs can cause data loss, Pivot3 solutions maximise throughput to scale back dropped frames and image degradation.information technology schools With Pivot3’s hyperconverged infrastructure solutions, video surveillance data has become easier to manage than ever before. Whether you're employed within the military, police or events management, video surveillance may be a crucial a part of keeping the general public safe.